Zimply has helped Svea within the operations and administrative function (AFT), by managing several different processes in areas such as invoicing, payment and reminders. Administrative work that also placed high demands on quality, at the same time as it was time-critical moments where you wanted to be able to offer a fast service to customers.
By taking help of Zimply's AI Assistants and automating these tasks, it was possible to solve the needs that Svea Bank had.
Nowadays, Zimply's AI Assistants also help in functions such as the Finance department, Svea Leasing, the Bank and Svea Webpay, but also in customer service, sales and back-office.
This is what the AI Assistant does
- Updates addresses
- Informs about payments
- Handles incorrect payments