What is AI and IA - Artificial Intelligence and Intelligent Automation - really?
Artificial intelligence and intelligent automation are on everyone's lips right now. But what is AI, really? Do you need to learn a lot of technology? What's the most important thing to know? Zimply clarifies these concepts:
So, what is AI then?
Artificial intelligence refers to computer programs that are designed to mimic human intelligence. This can include tasks such as receiving and forwarding information, recognizing patterns, and combining various elements to reach a conclusion.
For those who want to delve deeper into the subject, the Internet Foundation explains AI in a simple and understandable way.
Read more on the Internet Foundation's AI page
Intelligent automation is a combination of technologies such as RPA (Robotic Process Automation), ML (Machine Learning), and LLM (Large Language Modeling) used to automate manual, repetitive, and administrative tasks.
What technology do you need to be familiar with?
Actually, none at all. Compare it to getting from point A to point B: You don't need to understand the inner workings of a car to reach your destination.
What is an AI assistant?
A digital colleague that performs tasks it has been programmed to do.
Handle invoices, create schedules, generate reports, book meetings, create accounts and permissions, send and receive emails, fill out forms, answer customer queries, among other things.
- What should an AI assistant not do?
- Replace personnel
- Make autonomous decisions
- Work without guidance and supervision
What are the benefits of an AI assistant?
- Saves time for more important tasks
- Increased profitability
- Happier employees
- Improved customer satisfaction
- Fewer errors
- Faster completion of tasks
- And most importantly: More room for human competence, creativity, job satisfaction, and productivity that drives the business forward.
If you want to learn more, schedule a demo, or get in touch with us.