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Byggmax
Byggmax is streamlining its operations by letting AI assistants take over repetitive tasks in purchasing and delivery management. With Zimply’s solutions, the team now gains over 50 hours per day to focus on creating customer value.
Zimply has provided Byggmax with two AI assistants: one for matching purchase orders with order confirmations, and another for handling delivery notifications. The result is fewer errors, faster processes, and a smoother customer journey.
Challenge
Byggmax faced growing demands and a high volume of administrative work in procurement and delivery. Matching incoming order confirmations and tracking deliveries consumed valuable time – time that could be used to improve customer service and supplier relationships.
“With AI assistants, our employees regain time to focus on what truly creates value – meeting customer needs and improving the experience. It’s not just about efficiency; it’s about building a better workplace where technology supports people, not the other way around.“
Oskar Röös, CIO, Byggmax
Solution
Byggmax implemented Zimply’s AI assistant to automatically match purchase orders with order confirmations, minimizing errors and freeing the purchasing team for more strategic tasks. Simultaneously, another AI assistant was trained to interpret delivery notification emails and update the e-commerce platform in real-time – ensuring customers receive timely and accurate delivery information.
Result
The AI assistants now free up more than 50 work hours each day. Customer service teams experience less pressure, customers enjoy better delivery updates, and procurement staff can focus on supplier relations and strategic work. Byggmax also plans to expand the use of AI to more areas of the business. It’s a step toward a smarter, more human-centered workday.
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