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Delphi
The law firm Delphi has recruited a new kind of team member: an AI assistant named Dolph Lawton. As the first law firm in Sweden to implement AI for client intake, Delphi is simplifying one of the most crucial and time-consuming parts of legal administration.
Dolph verifies and registers new clients and cases. That frees up valuable time for Delphi’s human assistants, allowing them to focus on specialized, value-adding tasks.
Challenge
Verifying and onboarding new clients is a critical but repetitive process. For a law firm operating at the highest level, it was essential to find a smarter, more scalable way to handle this workflow.
"Dolph is a great example of how we’re always looking for smarter ways of working, benefiting both our clients and employees. AI helps us focus on what matters: strategic decision-making, problem-solving, and client relationships."
Sophia Lagerholm, Head of Digital & Innovation, Delphi
Solution
Zimply’s AI assistant, Dolph, now handles the intake process: verifying and registering new clients and cases. The onboarding program created by Delphi ensures that the AI fits seamlessly into the workflow.
Result
With Dolph managing intake, Delphi’s legal team and assistants can spend more time on complex tasks that require experience, judgment, and human nuance. The initiative supports Delphi’s broader digital transformation, where generative AI is a strategic priority. Dolph joins a suite of existing AI tools at Delphi and is expected to expand into new responsibilities over time.
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