Zimply initially assisted Futur Pension in their customer service department, where they had a large number of unstructured scanned application documents that needed to be quickly and smoothly converted into a digital format. Zimply's AI Assistant automated the document reading, which required an understanding of handwritten text, checkboxes, and digital text.
As a continued effort for Futur Pension to achieve high quality internally and towards their customers, Zimply's AI Assistant now helps customer service by continuously performing a duality check on all incoming application documents. This type of control is a regulatory requirement from the Financial Supervisory Authority, where the AI Assistant facilitates Futur Pension in meeting the high quality standards required.
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