Svea Bank

Automation had an effect

We helped Svea Bank by automating administrative work that also had high demands on quality. They needed the business critical processes to work 24/7 and wanted to be able to offer fast service to customers.

Solution summary

Zimply has helped Svea Bank within operations and the administrative function, by managing several different processes in areas such as invoicing, payments and reminders with AI assistants.

Functions

Operations

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Challenge

Minimize repetitive tasks

The bank has more than 40 years of experience in helping companies with their liquidity, and strives to be the leading financial institution in Europe.

To achieve this, the bank must focus its resources on value-creating tasks and minimize the repetitive and administrative tasks for employees.

“I think you should choose a digital assistant from Zimply. You will be surprised how much help you can get. It's efficient, it will help you improve your processes, and you'll save a lot of time.“
Peter Jostemyr, Svea AFT

Solution

Automation became the savior

Zimply has helped Svea within the operations and administrative function (AFT), by managing several different processes in areas such as invoicing, payment and reminders. Administrative work that also placed high demands on quality, at the same time as it was time-critical moments where you wanted to be able to offer a fast service to customers.

By taking help of Zimply's AI Assistants and automating these tasks, it was possible to solve the needs that Svea Bank had.
Nowadays, Zimply's AI Assistants also help in functions such as the Finance department, Svea Leasing, the Bank and Svea Webpay, but also in customer service, sales and back-office.

This is what the AI Assistant does

Updates addresses
Informs about payments
Handles incorrect payments

Result

Time over to focus on value-adding tasks

With the help of Zimply's AI Assistants, Svea Bank has been able to free up valuable time for its employees, who can instead focus on more value-creating work.

The employees are happy to avoid repetitive work, while at the same time it makes it easier for Svea Bank to offer its customers high quality and efficient services.

Go to Svea Bank